Return Policy

Last updated:   05 Nov 2023

Returns & Exchanges

Our return policy allows you to request a return within 30 days of receiving your order and send the items back to us within this period. Please note that items purchased during sales events are eligible for exchange or store credit only, issued as a gift card. Items marked as ‘Final Sale’ are clearance items and cannot be returned or exchanged. Returns received outside the 30-day window or items not in their original condition may be declined or issued as store credit at our discretion.

To qualify for a return, items must be in their original condition—unworn, unused, and with all original packaging and tags (if applicable). Items that are dirty, worn, have hair, are scented, or marked will not be eligible for a refund or exchange. Proof of purchase is required for all returns.

To start a return, please visit https://returns.powerleteclo.com. Items sent back to us without first requesting a return will not be accepted. Once your return is authorised, you will be provided with further instructions. If you choose to post your return yourself, we strongly recommend using a signed-for service and retaining your proof of postage until the return is fully processed.

• UK Returns* – £3.99 handling and restocking fee. A prepaid return shipping label is provided.

• International Returns* – £3.99 handling and restocking fee, plus shipping costs incurred. Customers are responsible for arranging their own return shipping.

*Please note: High volume/value returns may be subject to a higher returns fee.

If items from the same order are returned in multiple parcels, our standard shipping cost will be deducted from the refund, along with a £3.99 handling fee for each additional returned package.

Items purchased during sale events are eligible for exchange or store credit only, issued as a gift card.

For any questions about returns, feel free to contact us at support@powerleteclo.com.

Damages and issues
Please inspect your order upon reception and contact us immediately and within 48 hours of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We allow for one exchange per order. If you then decide to return the exchanged item, we allow for the outcome of store credit only. UK exchanges are free of charge. If you are an international customer and would like to exchange, please select store credit on our returns portal and place the order again.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take 7-10 working days for your bank or credit card company to process and post the refund too. We will not provide a refund or an exchanged item, store credit will be the only option.

For full details on placing an order with Powerlete, please see our full Terms & Conditions here.